Refund & Returns Policy
Last updated: September 26, 2026
At Mom’s Hut, every order is prepared fresh after it is placed. Because our food is freshly prepared, we generally cannot accept returns of food items.
Order Cancellation
Customers may request cancellation before preparation of the order has started. Once an order has entered preparation, cancellation may no longer be possible.
Wrong or Missing Items
If you receive a wrong or missing item, please contact us as soon as possible after delivery. After reviewing the issue, Mom’s Hut may arrange a replacement or refund for the affected item.
Food Quality Issues
If there is a genuine problem with the quality or condition of your food, please contact us promptly after delivery and explain the issue. We may request a photo or other details to help us review the complaint.
Refunds
If a refund is approved, the refund will apply only to the affected item or amount, where appropriate.
For Cash on Delivery orders, approved refunds will be handled directly with the customer.
Delivery Issues
Customers are responsible for providing a correct phone number and accurate delivery location.
If a customer is unavailable, provides an incorrect location or phone number, or cannot receive the order, additional delivery arrangements may be required and a refund may not be available if the order has already been prepared.
Contact Us
For any issue with your order, please contact Mom’s Hut as soon as possible after delivery using the contact details provided on our website.